You have questions, we have answers

FAQs

Refer to our FAQ list below.

How do I place an order for medications at RX Direct Club?

Placing an order for medications at RX Direct Club is quick and easy. Simply visit our website or mobile app, browse our comprehensive selection of medications, and add the desired items to your cart. During the checkout process, you will be prompted to provide necessary information, such as your shipping address and payment details. Once your order is confirmed, our team will swiftly process it, and your medications will be on their way to your doorstep.

What is the process for obtaining a prescription from your online doctors?

Obtaining a prescription from our online doctors at RX Direct Club is a convenient and straightforward process. Start by selecting the prescription that you are wanting to get a script for and answer the survey questions. If it is decided that you are a good candidate for the medication in question then the doctor will reach out to you for further questions. Once the questions are answered and the doctor is satisfied, the script will be made and the prescription will be processed. 

How long does it take for my medications to be delivered?

We provide FREE overnight shipping for all medications. 

What are the shipping options available and their respective costs?

We provide FREE overnight shipping for all medications. 

How do I track the status of my order?

The status of your order is located in the customer account platform. Simply sign in and click on the order to see the most recent status/tracking information. 

What payment methods do you accept?

At RX Direct Club, we offer a variety of convenient payment methods to ensure a smooth checkout experience. We accept major credit cards, such as Visa, Mastercard, American Express, and Discover. Additionally, we may also support alternative payment methods like PayPal or digital wallets, depending on your location and availability. During the checkout process, you will be able to select your preferred payment method and securely provide the necessary details. We prioritize the security of your payment information and use industry-standard encryption to protect your data.

Can I refill my prescriptions online?

Yes, you can easily refill your prescriptions online at RX Direct Club. We understand the importance of medication continuity, and our user-friendly platform allows you to conveniently request refills. Simply log in to your account, navigate to your prescription history, and select the medication(s) you need to refill. You can also set up automatic refills for recurring prescriptions, ensuring you never run out of essential medications. If you have any specific requirements or changes to your prescription, our online doctors are available to assist you. We strive to make the prescription refill process seamless and hassle-free for your convenience.

Are generic medications available at RX Direct Club?

Absolutely! At RX Direct Club, we understand the importance of providing affordable and accessible healthcare options. That’s why we proudly offer a wide range of generic medications alongside brand-name counterparts. Generic medications contain the same active ingredients as their brand-name equivalents and meet the same rigorous quality standards. By choosing generic medications, you can enjoy significant cost savings without compromising on effectiveness or safety. Our commitment to offering generic options reflects our dedication to providing affordable healthcare solutions for our customers.

How do I contact customer support if I have any issues or questions?

At RX Direct Club, we are here to support you every step of the way. If you have any questions, concerns, or need assistance, our dedicated customer support team is available to help. You can reach us through various channels, including phone, email, or live chat on our website. Our knowledgeable representatives are ready to address your inquiries promptly and provide the assistance you need. We value your satisfaction and are committed to ensuring a positive customer experience throughout your journey with RX Direct Club.

Phone: 1 (888) 281-3808

Email: [email protected]

Is my personal and medical information kept secure and confidential?

At RX Direct Club, we take the privacy and security of your personal and medical information very seriously. We employ industry-standard security measures to safeguard your data and ensure its confidentiality. Our platform utilizes secure encryption protocols to protect your information during transmission. Additionally, we strictly adhere to privacy regulations and guidelines to maintain the highest level of data protection. Rest assured that your personal and medical information is stored securely, and access is limited to authorized personnel only. Your trust and privacy are of utmost importance to us, and we are committed to maintaining the confidentiality of your information.

Live Chat Support

Chat With An Expert

At RX Direct Club, we pride ourselves on providing round-the-clock doctor support. Our team of dedicated medical professionals is available 24/7 to address your health concerns, provide expert advice, and ensure you receive the care you need, anytime, day or night

Store Hours

M-F: 8am - 4pm CST

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